Issue & Bug Tracker template

This Issue & Bug Tracker template is an easy-to-use, flexible and centralised solution to capture, triage and resolve bugs and issues. Configure key information such as status, priority, severity, reporter, assignee, dates reported and resolved, category, project, attachments and threaded comments—then adapt to suit your workflow and SLAs.

Use a Calendar Screen to view issues by date reported or date resolved, or a Board Screen to track progress by status, such as ‘Open’, ‘In Progress’, ‘Resolved’ and ‘Closed’. You can also configure Workflows for real-time notifications—like alerting assignees when a critical issue is created, or nudging on items that have been open too long.

Understanding issue tracking

Issue tracking sounds straightforward—but doing it well is what keeps products stable and customers happy. Effective tracking means logging clear details, prioritising by impact, assigning owners and moving work through a predictable lifecycle.

On one level it’s consolidating every defect, bug report and enhancement request into a single source of truth. From there you can rank by severity or priority, set expectations and keep stakeholders informed. That’s how teams reduce context switching, prevent duplicate work and meet deadlines with confidence.

The difference between firefighting and a durable delivery rhythm is a transparent queue, consistent triage and visible status. Record issues in a centralised, secure database that can be searched, filtered and updated on the fly—then measure improvements over time.

Gridfox is here to facilitate issue management of the highest level.

Why Gridfox Issue & Bug Tracker?

We pride ourselves on making Gridfox intuitive and accessible for everyone. This template ships with a practical schema—statuses, priorities, severities, reporter/assignee, dates, categories, projects, comments and attachments—so you can start tracking immediately.

What makes Gridfox’s issue tracker so useful is flexibility. Unlike rigid tools, you can tailor fields, screens and workflows to your team’s process. Add extra categories, tweak statuses, introduce escalation rules or dashboards—nothing is set in stone.

As you grow more comfortable with the tracker, you can add (or remove) features. New views for triage and release readiness? Check. Filters for unassigned, critical or aging items? No problem. Whatever visibility you need, Gridfox has you covered.

Here’s a breakdown of some of our key issue tracker template features.

The Breakdown

• Issue table (with filters): Capture essential details—Title, Description, Status, Priority, Severity, Reporter, Assignee, Dates, Category and Project. Filters surface the work that matters first, like Critical, Unassigned or Open issues. Tags provide extra context and faster search across modules or components.
• Dashboard: Get an overview of quality and delivery with charts by status, priority and severity, plus trends for open vs. closed items. The mini grid highlights recent reports and upcoming resolutions, helping teams spot hotspots and improve mean time to resolution.
• Board: A colour-coordinated Kanban board shows every issue’s stage. See progress at a glance and update status by dragging and dropping between columns—from Open to In Progress, then through to Resolved or Closed.

Download our issue & bug tracker template here.

Who’s going to love it?

Software teams, QA engineers, product managers, customer support and IT operations—anyone who needs a reliable workflow for logging, prioritising and fixing issues fast.

Whether you’re shipping features weekly or running enterprise releases, this template gives you visibility over what’s reported, what’s being worked on and what’s done, with a clean audit trail of comments and attachments.

Think of our templates as the perfect leg-up for improving product quality and delivery speed.